Planet processes your refund within 30 days of receiving your original export-validated tax-free form.
Due to credit card procedures put in place by credit card companies, refunds generally appear on your bank statement in the month following the transfer of your refund amount from Planet to your bank.
If you do not receive your refund two months after posting the form back to Planet, we advise you to contact Planet as there may have been a problem with your tax-free form.
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