Escalation matrix for any eSIM-related queries

Created by Dada Khalandar khalandar S, Modified on Thu, 27 Mar at 3:53 PM by Dada Khalandar khalandar S

﻿
﻿
﻿
﻿
Commbitz Ltd International eSIMCard
Team
Level
Name
Mobile number
Email ID
SLA’s and Escalation Matrix
﻿
﻿
﻿
﻿
Sales Enquiry/Order Acknowledgment/Payment
Level 1 Responsibility and Response Time D+45 Minutes
Ms. Neha
7042696116
﻿hello@commbitz.com﻿
Sales Enquiry/Order Acknowledgment/Payment
Level 2 Escalation and Resolution Time D+60 minutes
Arjun CM & Anupama
9740543513 9911218108 +447452292014
﻿arjun@commbitz.com anupama@commbitz.com﻿
Customer Issues – Post Delivery
﻿
﻿
﻿
﻿
Customer Issue Raised (through Phone/Mail). Ticket issued
Level 1 Responsibility and Response Time D+60 minute
Support
7042696166
﻿support@commbitz.com﻿
Customer Issue Raised (through Phone/Mail). Ticket issued
Level 2 Escalation and Resolution Time D+2 hours
Arjun CM
9740543513
﻿arjun@commbitz.com﻿

				Commbitz Ltd International eSIMCard
Team	Level	Name	Mobile number	Email ID
SLA’s and Escalation Matrix
Sales Enquiry/Order Acknowledgment/Payment	Level 1 Responsibility and Response Time D+45 Minutes	Ms. Neha	7042696116	hello@commbitz.com
Sales Enquiry/Order Acknowledgment/Payment	Level 2 Escalation and Resolution Time D+60 minutes	Arjun CM & Anupama	9740543513 9911218108 +447452292014	arjun@commbitz.com anupama@commbitz.com
Customer Issues – Post Delivery
Customer Issue Raised (through Phone/Mail). Ticket issued	Level 1 Responsibility and Response Time D+60 minute	Support	7042696166	support@commbitz.com
Customer Issue Raised (through Phone/Mail). Ticket issued	Level 2 Escalation and Resolution Time D+2 hours	Arjun CM	9740543513	arjun@commbitz.com