App Login Resolution Guide:

Created by Dada Khalandar khalandar S, Modified on Sat, 29 Mar at 4:14 PM by Dada Khalandar khalandar S

If you are encountering app login issues abroad due to the 'limit exceeded' error without access to mobile OTP, follow these steps to log in if you are abroad (outside India):

1. Please uninstall and then reinstall the app.
2. After reinstallation, Please enter their mobile number, triggering an OTP. They will see an option for "More ways to log in".
3. Please choose "App Login Resolution Guide:
4. Prompt them to enter their Pan card details, followed by their passcode
5. If you have forgotten their passcode, guide them to click on "Forgot Passcode" after entering their PAN details.
6. You will be directed to the passport page for verification and can then click on "Reset Passcode."
7. Request you to enter a new passcode and attempt to log in. This should resolve the issue