Process Update - Onboarding Data Deprecation

Created by CS Managers, Modified on Wed, 6 Aug at 5:59 PM by CS Managers

Please take note on the below process & ensure the same is followed for all data deprecation cases.

Account Status	1st time onboarding on the hub	Action to be taken	Compliance Approval	Service team
No account	>=6 months	PI data to be updated as per the current process	No	Should be approved by Shalini or Pradeep
No account	<6 months	Customer to be contacted for additional information - reason for changing PI data within 6 months, supporting evidence (mobile no change - latest bill/receipt, email id change - OTP authentication on registered mobile number)	Yes	Proceed with Compliance Approval
Existing account via branch	any	Customer to update the same contact number as given at the branch. If the customer wants to update a different mobile number, the same has to be updated in bank records first and verified.	No	Should be approved by Shalini or Pradeep
Existing account with other bank (except Equitas)	any	PI data to be updated at existing bank and then on the app	No	Should be approved by Shalini or Pradeep