Customers currently abroad will not be able to complete their ReKYC as the link is not accessible outside India.
As a provision, the bank, after doing its diligence on a case-by-case basis, will give an extension to such CXs.
The following set of documents is required to be provided by the Cxs.
Document Vailed Visa Valid student ID with expiration date Valid Immigration document
The below template can be used going forward.
Since you're abroad, to proceed with the account Unsuspension, kindly write an email to
global@goniyo.com with the subject line, “Please activate my Niyo SBM account” from your registered email ID, along with the attached Re-KYC Declaration form, supporting document, and your details.
Customer Name:
Customer ID:
Purpose of Travel:
Estimate Return Date:
Proof staying abroad
Estimated ReKYC Completion Date:
Documents required (anyone): immigration stamp, tickets (return), university letter/college letter, medical certificate for the treatment, duration of the treatment, or any other relevant document that justifies the stay)
(Below is a sample of the form for your reference)
https://docs.google.com/document/d/1DaxwUKtrCP14QetxWXkSHNz_6N8kFjiOe3vnond6vdU/edit
Please note: This is only a temporary solution that allows the user to complete KYC while abroad & has a validity of 06 months. However, they have to complete the VKYC when they return to India.
POINTS TO REMEMBER
- Before requesting details from the customer on chat, agents should first check if a ticket has already been raised for the same issue to prevent duplication.
- We can accept only the documents mentioned above as per the Re-KYC declaration form.
While moving the ticket to the L2 SBM group the ticket tagging should be:
Sub: RE-KYC (User Abroad) - Account SuspendedTagging: SBM SA > My Account > Account Freezed - Non KYC