How long does it take to get refund of failed transactions, and how can I track it?

Refund transactions usually take up to 5 working days for domestic transactions and up to 15 working days for international transactions (working days do not include 2nd & 4th Saturdays, all Sundays, and all public holidays). 

If you still don’t get the refund within this timeline, then please send us an email at niyoglobal@dcbbank.com with the details of the transaction (transaction reference number), and we will get it checked.

You can check the status of your transaction and get the transaction reference number by following these simple steps: Click on the DCB Savings Account tile on the home screen.  Click on “Transactions”.  Click on the transaction for which you want to know the status/reference number