SBM SCC - DPD on workbench (Surrendered) 1.

1. DPD is for customers who have not made their credit card repayment for 60 days (calculated from the next day of the due date, the 17th) and will have their card surrendered.
2. There are two types of cases of DPD: DPD positive and DPD negative.
3. In DPD-positive cases, where the customer has funds in their credit card, the fixed deposits (FDs) will be closed, and the customer's available limit will be refunded to their savings account.
4. In DPD-negative cases (as shown in the provided screenshot), where the customer has a negative closing balance, it is necessary for the customer to make the repayment. 
5.  The option for repayment has been enabled for those customers. Once the repayment is made, their FDs will be closed.
6. Users can make the payment only using the Niyo SBM app & via the bill desk. 

Note: Users whose card is surrendered or marked DPD will only be able to make a bill payment through their SBM savings account.  Users will never be able to create an FD/SCC again once DPD has been marked (since the user is a defaulter). 

EXAMPLE: DPD Negative case





EXAMPLE: DPD Positive Case: 

In this situation, the refund is calculated by subtracting both the maturity amount and the DPD amount from the outstanding balance. Customer details for your reference: Customer ID: R000157959 Calculation process: 

FD

Note: The WB maturity amount shows as ₹5329; this is the amount that the user would have gotten if he had kept his investments for the whole tenure.