SCC Canned Responses - Images

It is mandatory to use the canned responses that have been added to Freshchat. Please find the steps added below. In case the canned response images are not utilized, it will be considered FATAL in the quality audits.



STEPS:

1. Click on Canned response icon ""
2. Search for SCC Responses (19) 
   Expand Image

   Download Image

   Copy Link to Image
   
3. Based on the scenario, search for the response.





4. Send it to the customer 

LIST OF CANNED RESPONSES

1. /card-work: How does the card work?
2. /txn-decline-locked-card: Transaction Declined - Unlocking the Card
3. /txn-decline-channel-locked: Transaction Declined - Channel Lock
4. /channels-unlock: Unlocking Channels
5. /txn-decline-pin-not-set: Transaction Declined - Setting the PIN
6. /set-limits: Set Card Limits
7. /report-fraud: Report Fraud
8. /txn-decline-pin-attempt-exceeded: PIN attempts exceeded
9. /reset-pin: Resetting the PIN
10. /reason-for-closure: Account Closure
11. /activate-card: Activate Card
12. /atm-charges: ATM Withdrawal Charges
13. /card-limits: Card Limits
14. /txn-decline-dcc-not-allowed: Transaction Declined - DCC not allowed
15. /increase-limit: Increase limit
16. /txn-decline-invalid-pin: Transaction Declined - Invalid PIN
17. /txn-decline-pin-attempt-exceeded: Transaction Declined - PIN attempts exceeded
18. /txn-decline-reasons: Transaction Declines - Reasons
19. /channels-unlock: Unlock Channels