(PLEASE NOTE: We have stopped accepting email ID update requests)
Effective today (24-Sep-2024), users wishing to change or update their registered mobile number must submit the bill copy or invoice (prepaid or postpaid connection) from their respective service providers. Please note this is a mandated requirement for updating the mobile number in the Niyo record (app level)
(This receipt should display the new number registered in the user's name, as per the Niyo Global account)
POST PAID: A copy of their monthly bill will be required for verification.
PRE-PAID: A copy of the payment invoice/receipt will be required for verification.
Kindly note that updating the mobile number at the bank level remains unchanged.
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When a user reaches out to change their mobile number, please follow the below-mentioned steps
Step 1 - Log in to one app on the workbench and check for all the linked accounts.
Step 2 - Proactively inform the user that if you wish to change the mobile number, the same has to be updated for all linked accounts (SBM/DCB/Equitas)
Step 3 - Guide the user as to how it can be changed at the bank level.
BANKS | DOCUMENTS NEEDED | PROCESS TO BE Followed: |
SBM | 1. Original PAN (self-attested) 2. Driving licence
| The user has to send an email to global@goniyo.com from this registered email ID for the mobile number change
Note: If the customer cannot access his registered email address to send the user consent, then the customer has to reach out to the bank branch. https://www.sbmbank.co.in/aboutus/contact-us.php |
DCB | NIL | For mobile number changes, visit any DCB ATM to update the new mobile number or visit the branch. |
Equitas | NIL | Reach out to the bank |
Once the new mobile number has been updated at all bank levels, the user has to provide us with the confirmation email that they have received from the bank. Post-verification, we will update the new mobile number in the Niyo record (app level)
NOTE - Please collect the confirmation email from DCB & Equitas users, as it is done externally. For SBM, we do not need to collect it.
L2 Process
- Verify the confirmation email and details attached by the L1 agent.
- Raise a Jira ticket and assign it to the One app team (Lokesh Sai).