SBM has shared a list of users as of 19-Jun-24 who have already completed their VYKC, however, their international transactions have been disabled due to the following reasons
https://docs.google.com/spreadsheets/d/1FzTpdxb7lDKgGxVXpkhzcglRI8B1p4g0c-4KizeZ4tM/edit#gid=1389976186
- NON F2F KYC
- LRS LIMIT UTILIZED FOR 2024-25
SOLUTION FOR NON-F2F KYC - Please inform the user to re-complete the VKYC by sharing the VKYC link and the bank will notify the users once they have enabled the international transactions. However, there is no TAT for the same.
SOLUTION FOR LRS LIMIT UTILIZED FOR 2024-25 - Please refer to the document & inform the users accordingly.
https://docs.google.com/document/d/1oimsT0qQEu1CxVo_AeqIfchEUiRfUhzkiaY0bSxTlEY/edit?pli=1
Please refer to the file for batches 1 & 2 (combined) for a list of users for whom the SBM bank has enabled international transactions.
https://docs.google.com/spreadsheets/d/1FzTpdxb7lDKgGxVXpkhzcglRI8B1p4g0c-4KizeZ4tM/edit#gid=2066647388
Latest Update
Effective immediately, CSO's can now refer to the Workbench to verify if a user's Niyo SBM Debit Card is enabled for international transactions.
Steps to check Open Workbench > Search with customer registered details > Profile > Account Details > DC International Transaction Enabled?
I've attached a sample screenshot showing the updated information in the Workbench.
If you have further questions or require additional assistance, please do not hesitate to your respective team leads.