If the customer wants to file a chargeback, please follow the steps mentioned below.
RESPONSE: (can be shared with the customer) Thank you for reaching out to us! Kindly write an email to global@goniyo.com with the subject “Chargeback request for transaction for my Niyo SBM Savings account” from your registered email ID, so that we can swiftly help you with raising a chargeback with your transaction(s).
Please include the below details for each transaction you want to raise a chargeback for: a. Type of Transaction
(IMPS/UPI/NEFT/RTGS/eCOM/Withdrawal) b. Mode of Transaction (mb/Ib/POS/FT/ATM) c. Amount d. Date of Txns e. Transaction Reference number Once we receive this, we will raise a request for dispute with the bank immediately and keep you posted on every update over email.
INSTRUCTION: (should not be shared with customer) Verify Transaction details and confirm - Transaction must be within the time frame of recall - Transaction is successful Obtain filled CDF (copy available on SBM website: Final Chargeback dispute form will be attached soon) from the customer and raise a chargeback
DOCUMENTS: (collect from customer) NA TAGGING: Topic - Transactions Subcategory - Dispute transaction
In order to access DC SR Cheat sheet (details of all bank-related correspondence) please check https://docs.google.com/spreadsheets/d/1dMIBFjMtfGn2zSkVwPY45xtSQo8L5Pn8wBneUDGcmuQ/edit?usp=sharing