Please note,
Customers report that it has been more than 02 working days since completing the VKYC & the account has not been activated. Please check with the customers if they received the KYC confirmation email and the RE-KYC reference number via email.
Please collect the email screenshots from the customer & create a ticket & move under L2 bank dependency
Below is the sample email sent to customers from SBM Bank
IMAGE 2 -RE- KYC CONFIRMATION EMAIL
IMAGE 2 - RE-KYC COMPLETION & REFERENCE NUMBER EMAIL
(Please note, KYC reference number will have 19digits)
Please note - If customers claim that they have not received the RE-KYC confirmation email or the reference number. Please reach out to the bank.
If the customer has reached out to the SBM bank branch to complete the RE-KYC please check with them if they have received an email with an SR number. Please collect the SR number & create a ticket & move it to L2 bank dependency.