Dispute Transaction

Created by Dada Khalandar khalandar S, Modified on Fri, 28 Mar at 5:28 PM by Dada Khalandar khalandar S

RESPONSE: (can be shared with the customer) Thank you for reaching out to us! Kindly write an email to global@goniyo.com with the subject “Dispute request for transaction for my Niyo Global Savings account” from your registered email ID, so that we can swiftly help you with raising a dispute with your transaction(s). Please include the below details for each transaction you want to raise a dispute for: a. Type of Transaction (IMPS/UPI/NEFT/RTGS/eCOM/Withdrawal) b. Mode of Transaction (mb/Ib/POS/FT/ATM) c. Amount d. Date of Txns e. Transaction Reference number Once we receive this, we will raise a request for dispute with the bank immediately. Our team will provide you an update over email within 24 hours.

INSTRUCTION: (should not be shared with customer)

Identify the Type of Transaction (IMPS/UPI/NEFT/RTGS/eCOM/Withdrawal) Mode of Transfer (mb/Ib/POS/FT/ATM) Amount Date of Txns Transaction Reference no Ask the user to email all details to raise SR DOCUMENTS: (collect from customer) NA

TAGGING: Topic - Transactions

Subcategory - Dispute Transaction

In order to access DC SR Cheat sheet (details of all bank-related correspondence) please check https://docs.google.com/spreadsheets/d/1dMIBFjMtfGn2zSkVwPY45xtSQo8L5Pn8wBneUDGcmuQ/edit?usp=sharing